At ZeeHuma, we offer a hassle-free exchange and return policy for all purchases made on our website, www.zeehuma.com. You can initiate an exchange or return within 15 days of receiving your order under the following circumstances:
- If the item(s) you received is faulty, damaged, or defective upon delivery.
- If the item(s) received does not match the original specifications or your order.
- Please note that once the dress/clothing seal is opened, we cannot accept returns or exchanges.
- Customers must notify us of any defects within 15 days of receipt.
- Kindly be aware that there may be slight variations in color between the actual product and the images on our website due to lighting during photography sessions.
Refund Policy
ZeeHuma stands behind the quality of our products. However, if you wish to request a refund, please consider the following criteria:
- Refunds are only applicable if you cancel your order before we begin processing the shipment.
- In case the item(s) received does not match your order or fails our security checks, a refund may be issued.
- Refunds will be processed upon receiving the returned item.
- We regret to inform you that items cannot be refunded or exchanged once they have been stitched.
Refunds Through Payment Partners
For local refunds, please allow approximately 6-7 working days for the refund process to be completed.